STORE POLICY

CUSTOMER CARE

We ship via USPS First Class, Priority, or Express. Because everything is custom made, we do not carry any stock, please allow 7-14 business days to receive your order. Our production time is 7-10 business days (excludes weekends and postal holidays). You will receive a tracking number when your order has shipped.

Please note - we are not responsible for lost, delayed, stolen, damaged, or missing packages. In the event that your package is lost or stolen, we can offer replacements at 50% off. We provide your USPS tracking number as soon as your package has shipped, so that you may track the delivery status.If you received a package with damaged/missing contents, please contact USPS to file a damage claim. Be sure to check that your shipping address is accurate before submitting your order. International customers are responsible for any customs fees imposed by their country.

PRIVACY & SAFETY

Our customers privacy is very importance to us. MV Collar Co. is the sole owner of information collected via our website. We do not sell or give this information to anyone. Consumer information is not shared with third parties.

Collected information is solely used to enable MV Collar Co. to complete customer orders, assist customers with questions regarding orders, or to contact customers regarding order status. We may also send you information about products in promotional emails. If you would prefer to be removed from future mailings, simply click on the "unsubscribe" link included in all our promotional emails.

WHOLESALE INQUIRIES

We welcome wholesale inquiries. For more information please contact us via email or call 804-334-8176.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL

Offline Payments

 

CUSTOMER SERVICE

804-334-8176

info@mvcollarco.com

FOLLOW OUR PAWPRINTS

©2018 MV Collar CO. Web Site design by www.sweetlifeart.com

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